Developing & Reviewing Levels of Service Measures – ONLINE

This course is run over 2 x 3-hour online sessions, 9.30am-12.30 each day.

This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts, and includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared.

Course Objectives

Following this course attendees will:

• Understand levels of service and the relationship with other business processes
• Be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
• Have an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
• Have the skills to develop meaningful levels of service and performance measures for your organisation.

All course material will be emailed to you one working day before the workshop.