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Web account

Developing & Reviewing Levels of Service Measures – ONLINE

NZ$595.00 excl GST

22 June 2022 - 23 June 2022

Venue: Zoom - details will be sent to registered attendees

This course is run over 2 x 3-hour online sessions, 9.30am-12.30 each day.

This course aims to help organisations develop a practical and customer-focused performance management framework.  It outlines the basic principles and concepts, and includes a series of workshops to get practitioners started on a basic framework.  Methods of engaging and consulting with customers are discussed and compared.

Course Objectives

Following this course attendees will:

  • Understand levels of service and the relationship with other business processes
  • Be able to make the linkages between strategic outcomes and the levels of service delivered by the organisation
  • Have an overview of a number of consultation techniques suited to levels of service discussion with customers/stakeholders
  • Have the skills to develop meaningful levels of service and performance measures for your organisation.

All course material will be emailed to you one working day before the workshop.

10 available

IPWEA NZ members qualify for a discount on this product. Members cansign inand the discount is automatically applied. Or,join nowto get the discount.

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Description

About the facilitator

Lisa Roberts

Lisa is a Fellow of Engineering NZ, a recognition of her career in infrastructure management. She is an independent consultant focussed on supporting clients to improve ‘whole of business’ asset management and infrastructure resilience.

Lisa is an expert facilitator and has project managed and co-authored all editions of the International Infrastructure Management Manual (IIMM), Asset Management Basics and many other publications.

Event Details

Event Details

Start date: 22 June 2022

End date: 23 June 2022

Start time: 09:30 a.m.

End time: 12:30 p.m.

Venue: Zoom - details will be sent to registered attendees

Phone: (04) 496 3254

Email: training.nz@ipwea.org

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Developing & Reviewing Levels of Service Measures – ONLINE

NZ$595.00 excl GST

10 available

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